Effective date: April 6, 2026 · Last updated: April 6, 2026
ShopAIflex (“we”, “our”, or “us”) operates the ShopAIflex merchant platform (“the Service”) available via the Shopify App Store. This Privacy Policy explains what personal data we collect, how we use it, and your rights. By installing or using the Service you acknowledge this policy.
ShopAIflex is the data controller for personal data processed through the Service. For privacy-related enquiries, contact us at privacy@shopaiflex.com.
Information you provide directly:
Information received via Shopify API (on app install):
Usage data collected automatically:
We process your personal data on the following legal bases:
We do not sell your personal data to third parties.
Some features use artificial intelligence to analyse product data, generate content, and provide market insights. Product data (titles, descriptions, images) may be sent to AI service providers solely to deliver the requested functionality. This data is not used to train third-party AI models, and we minimise the personal information included in AI requests.
We share data only as necessary to operate the Service:
All third-party providers are contractually required to handle your data securely and only for the purposes we specify. We do not share data for advertising purposes.
Our servers are located in the United States. If you are accessing the Service from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, your data may be transferred to and processed in the United States. We rely on Standard Contractual Clauses (SCCs) and equivalent safeguards to ensure adequate protection for such transfers.
We use cookies and similar technologies to keep you signed in and to understand how the Service is used. We may use analytics tools to measure performance and improve the Service. You can manage cookie preferences in your browser settings; however, disabling certain cookies may affect Service functionality.
We retain your personal data for as long as your account is active or as needed to provide the Service. When you uninstall the app, we delete your personal data (account, activity logs, and store-linked records) immediately. Shopify may separately request deletion of remaining data within 48 hours of uninstall via a GDPR shop/redact webhook, which we honour. We may retain anonymised or aggregated data for longer periods for legitimate business purposes such as fraud prevention and service improvement.
We implement industry-standard security measures including encryption in transit (TLS/HTTPS), hashed passwords (bcrypt), and strict access controls. No method of internet transmission is 100% secure, and we cannot guarantee absolute security. We notify affected users promptly in the event of a data breach where required by law.
Depending on your location (including under GDPR, UK GDPR, and CCPA), you may have the right to:
To exercise any of these rights, contact us at privacy@shopaiflex.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority (e.g. the ICO in the UK, or your EU supervisory authority).
As a Shopify App, we comply with the Shopify API Terms of Service and the Shopify App Store Requirements. Specifically:
The Service is intended for merchants and business users aged 18 and over. We do not knowingly collect personal data from anyone under 18.
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and notify you by email or via an in-app notice. Continued use of the Service after changes constitutes acceptance of the updated policy.